All systems are operational

Past Incidents

5th April 2023

No incidents reported

4th April 2023

No incidents reported

3rd April 2023

Regional Amazon outage

We are seeing a major issue with Amazon servers in our primary US region. We are investigating with AWS.

  • It does appear that the change on the AWS side has successfully fixed the routing from the impacted regions to the regional cluster. If you see further issues, please contact support.

  • With the assistance of AWS, we have identified the broken route for the primary US region and rerouted. We are monitoring the recovery.

  • 2nd April 2023

    No incidents reported

    1st April 2023

    No incidents reported

    31st March 2023

    No incidents reported

    30th March 2023

    No incidents reported

    29th March 2023

    Clover/Fiserv (3rd Party System) Clover API issue

    Clover's systems are not responding to a large percentage of our requests. Please see https://status.clover.com/ for updates.

  • We have been notified by Clover that the issue is fully resolved. If you see further issues, please notify support.

  • It appears that the Clover API is functioning normally, and error rates have dropped into the normal range for Clover communications across the board. We have not received notification from Clover of a permanent fix, though, so we will continue to monitor.

  • We are seeing at least a partial recovery of the Clover API with a number of successes over the last 5 minutes. We will continue to monitor and provide updates when we receive them from Clover.

  • Unfortunately, we are now back to seeing all captures failing. We are working with a team at Clover, and hope to have another update soon.

  • We are beginning to see partial recovery on the Clover side. Not all transactions are going through, but we are seeing a higher number of successes than we have been seeing over the last half hour.

  • The Clover APIs that allow us to manage transaction data is included in the outage that Clover is reporting as a "customer data" outage. We are expecting an update from Fiserv within the next 15 minutes.